Customer Obligations

The Customer agrees to provide the following by the relevant dates in order for the Supplier to be able to deliver the Services:

1. Registration

1. All registration deadlines are specified in the Admissions Timeline and Fees document available here.
2. Following the registration deadline and drop date, listed in relevant Pamoja Admissions document in the Terms and Conditions section on the Supplier’s website, the Supplier will consider requests for enrolments as late starters, hereafter known as transfer students, and, where offered, accept enrolments based on the conditions listed in paragraph 4 (below) of this section. (Pamoja Online Courses only)
3. Registration information shall be entered by the Customer into the Supplier’s student information system (“SIS”) prior to the above deadlines. Accurate student email addresses are crucial for system functionality.
4. The Supplier reserves the right to decline the enrolment of the prospective student if, in the sole opinion of the Supplier, all current teaching sections are at maximum capacity. In such cases, no fees will be due for the prospective student. (Pamoja Online Courses only)

2. Site Based Coordinator (“SBC”) (Pamoja Online Courses only)

1. The SBC is the Customer’s primary point of contact within the School for the Services and is appointed by the School.
2. The Customer is required to provide contact details for the SBC when the Customer registers the School on the SIS and is required to keep the information up to date for the duration of the Term.
3. Completion of SBC training and orientation is mandatory as part of the contractual commitment, the School will be required to pay a charge for non-completion.
4. The SBC is the required to meet the obligations as specified within the SBC training and orientation.
5. The cost of training two (2) SBCs is included in the fees.
6. A second SBC is strongly recommended if the School has more than ten (10) enrolments.
7. The Supplier, at its sole discretion, may require the Customer to train additional SBCs if the School has more than fifteen (15) enrolments.
8. The Supplier reserves the right to request a replacement SBC if the SBC has not met the training requirements as outlined in the Supplier’s SBC training and orientation course, and/or the SBC is unresponsive to the Supplier.
9. The Customer is responsible for timetabling SBC/Student contact conditions to ensure sufficient support, as appropriate.

3. Expectation of Students (Pamoja Online Courses only)

1. Prior to the start of the course, students are required to have completed their online orientation course.
2. As specified in the Engagement Policy located in the Supplier’s online help centre, students are required to participate actively and regularly in their course(s).
3. Students who are in breach of the Engagement Policy will have their enrolment status reviewed by the Supplier in consultation with the School’s SBC and other senior School team members as necessary.
4. The Supplier reserves the right to exclude students (without refund of their fees) who do not uphold the Supplier’s Code of Conduct (which is located in the Supplier’s online help centre) for:
   1. Continued unexcused absence in breach of the Engagement Policy and/or;
   2. Unethical behaviour (including academic malpractice); and/or
   3.  Immoral behaviour; and/or
   4. Improper use or abuse of social media, online forums or electronic distribution methods, which defames or brings into disrepute the Supplier or School, or breaches the Supplier’s Safeguarding Policy, (which is located in the Supplier’s online help centre).
5. Students are required to participate in surveys at regular intervals throughout their course(s).

4. Transfer Students (Pamoja Online Courses Only)

Conditions for successful student transfers into a course include, but are not limited to, the following criteria:

1. The Customer and students are expected to fulfil the responsibilities associated with standard student enrolment in the Supplier’s courses, including registration on the SIS.
2. Students must be willing to undertake a standard diagnostic assessment, provide prior work, and complete additional work, if required, to ensure they cover outstanding course material, including the Supplier’s transfer student orientation course.
3. The Supplier will endeavour to communicate with the Customer as early as possible, and prior to enrolment, to make all necessary academic and nonacademic arrangements for the student’s successful transfer.
4. The Supplier will negotiate and agree with the Customer as early as possible, and prior to enrolment, to ensure the conditions for success are in place, allowing the student to complete the course successfully.
5. In exceptional late transfer situations, the Customer must endeavour to provide adequate support for the students to ensure that they have covered or can cover outstanding topics in the time before their transfer.
6. The Supplier reserves the right to decline the enrolment of the prospective transfer student if, in the sole opinion of the Supplier, the prospective transfer student does not have a reasonable likelihood of successfully completing the course. In such cases, no fees will be due for the prospective transfer student.
7. The Supplier reserves the right to decline the enrolment of the prospective transfer student if, in the sole opinion of the Supplier, all current teaching sections are at maximum capacity. In such cases, no fees will be due for the prospective transfer student.
8. Fees for transfer students are specified in the relevant Pamoja Admissions document in the Terms and Conditions section on the Supplier’s website.

5. Minimum Participation Requirements 

1. The Customer is responsible for timetabling Student/Teacher contact conditions to ensure sufficient support as appropriate.
2. The Supplier reserves the right to list or publish the Customer’s name on the Supplier’s website.
3. The Supplier and its Group Companies reserves the right to survey students and participating Customer staff regarding their experience with the online course and reserves the right to use that data, subject to the applicable Data Protection laws and the Customer’s Data Protection Policy.
4. The Supplier requires students to agree to and comply with conditions of enrolment including, but not limited to the following: Student Code of Conduct, Data Privacy, Parental Permissions for students under the age of 18, and any other relevant policies defined or determined during the course(s).
5. The Customer commits to ensure that all participating students have internet connectivity and access to computers that meet the technology requirements specified on the Supplier website to support participating students.
6. The Customer will take the responsibility for timetabling Teacher/Student contact conditions to ensure sufficient support, as appropriate.
7. The Customer will ensure that all students have any specific materials or equipment as required for the course as specified on the Supplier’s website.
8. The Customer will ensure that the Supplier’s Academic Calendar is followed to ensure that the alignment of units with the curriculum is clear and functionally practical for both Parties. (Pamoja Online Course only)

6. Specific International Baccalaureate (IB) responsibilities (Pamoja Online Course only)

This section is only for Schools who register students on to courses delivered under the IB as the Examining Body.

1. The Customer must register the student(s) for external assessments with the IB according to standard IB procedures.
2. The Customer must select the Online option when making the examination registrations in IBIS. Failure to do so by the deadline prescribed in the relevant Pamoja Admissions document in the Terms and Conditions section on the Supplier’s website, will incur an additional fee. 
3. The Supplier will ensure that predicted grades are entered accurately into the IBIS system when needed to support the students’ progress on the online course(s). 
4. The Student (where over 18) or student’s parent/guardian (where the student is under 18) will be asked to give the Supplier permission to receive specific assessment data from the IB. This data will be used to undertake a comparative analysis of student results in online courses against published IB average outcomes.